Troubleshooting Signals

Common Issues

Signal Not Received

Symptom: TradingView alert fires but nothing appears in HyperSync signal history.

Checklist:

1. Webhook URL correct? — Double-check the URL on your Signals page matches what you pasted in TradingView

2. HTTPS required — TradingView only sends webhooks to HTTPS URLs

3. JSON valid? — Invalid JSON in the alert message will be silently dropped. Use a JSON validator to check your message format

4. TradingView plan — Webhook alerts require a paid TradingView plan (Plus or higher)

5. Alert active? — Make sure your TradingView alert hasn't expired or been paused

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Signal Received but Not Executed

Symptom: Signal appears in history with status "No Match" or "Rejected".

Status	Cause	Fix
No Match	No active subscription matches the signal	Create a subscription that matches the symbol and/or strategy name
Below Confidence	Signal confidence is below your threshold	Lower the minimum confidence on your subscription, or increase the confidence value in your alert
Risk Rejected	Failed risk validation	Check the Risk Dashboard to see the specific reason
No Wallet	No wallet connected	Connect a Hyperliquid wallet on the Wallets page
Insufficient Margin	Not enough free margin	Reduce position size or add funds to your Hyperliquid account

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Invalid Token Error

Symptom: Signal shows an authentication error.

Fixes:

1. Verify your token matches exactly what's shown on the Signals page

2. Ensure the secret field is included in the JSON payload

3. Check for extra whitespace or quotes around the token

4. Regenerate your token if needed (this invalidates the old one)

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Duplicate Signals

Symptom: Same trade executed multiple times.

Fixes:

1. In TradingView, set the alert trigger to "Once Per Bar Close" instead of "Every Time"

2. In your Pine Script, use alert.freq_once_per_bar_close to prevent multiple alerts per candle

3. Include a unique signalId in your JSON payload — HyperSync won't process the same ID twice

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Wrong Position Size

Symptom: Trade executes but position size is different than expected.

Check:

• Your wallet balance — position size is calculated based on your equity

• Risk parameters in your settings

• The Risk Dashboard — the Risk Engine may have resized the trade to stay within your limits

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Delayed Execution

Symptom: Signal received but trade takes longer than expected.

Possible causes:

• High volume of signals being processed simultaneously

• Temporary network issues with Hyperliquid

• Your Hyperliquid API key may need regenerating

If delays persist, try disconnecting and reconnecting your wallet.

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Pre-Launch Checklist

Before going live with TradingView signals:

• Webhook token is correct

• Signal subscription is created and active

• Subscription filters match your signal (symbol, strategy name, confidence)

• Hyperliquid wallet is connected with sufficient balance

• Test on Hyperliquid testnet first

• Check signal history — signals are being received

• Verify trade execution — signals are being executed

• Review the Risk Dashboard — no unexpected rejections

Still Having Issues?

• Review the Signals page for detailed status on each signal

• Check the Risk Dashboard for trade rejections with reasons

• See Getting Help for support options